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We are seeking an Operational Manager – Mumbai To lead and manage an operational
team to deliver excellent and safe performance in the Cabin and Passenger service
functions at a high volume international airport. Ensure the safe and secure operations, in
accordance with the highest possible standards of health, safety, security and all
government statutory requirements.
 Establish strong leadership within all supervisors and ramp employees through excellent
communication skills and a positive work environment

Monitor and control performance KPIs such as, on time arrivals/departures, etc. and
ensure they are within established goals
 Ensure that all records of all transactions relating to the operation are maintained
 Ensure that administrative and control policies and procedures are maintained
 Assures all employees comply with company rules and procedures and other authority
requirements
 Ensure daily Operation’s daily performance to the CFO/CEO of the Operations
 Implement company Policies and Procedures.
 Ensures service delivery to customer airlines is according to the airline contracts, and
within the agreed budget level.
 Suggest, elaborate and document SOPs when considered necessary.
 Liaises with airline station managers, airport operations staff, handling agents, customs,
immigration, and security officials, and other airport stakeholders.
 Must be flexabile and can work any shifts, Morning, Mid, late afternoon and Overnight.
 Maintain close and effective business relationships with customer, and various control
authorities such as Airport Management, Customs, and Immigration

Must have 2 years Ground Handling experience at a high volume international airport.
 Financial management skills awareness.
 A working knowledge of the IATA Standard Ground Handling Agreement.
 Must be able to pass a ten-year background check as required by US Customs